What is eQuest?

eQuest is CSU's service request software. It replaced the Remedy Help Desk application on July 1, 2008.

To submit a request for service

1. Go to the eQuest login page
2. Login using your CougarNet username and password
3. Select the type of help you need. Choose from:
   • UITS Support (Computer)
   • Printing Services
   • Plant Operations
4. Click the Submit Request icon in the middle of the screen.
5. Fill out the request form.

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Documentation and training

Customer quick start guide (PDF)
Customer slideshow (PPT)

Agent slideshow - UITS, Plant Ops and Printing Services
Agent quick start guide - UITS, Plant Ops and Printing Services

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Why change from Remedy?

The Remedy Help Desk application was introduced at CSU in 1997. Since then, enrollment has increased by 33% and the number of full-time faculty and staff is over 750. To better serve the growing needs of faculty, staff and students it is necessary to upgrade to a new system.

eQuest features and benefits

• An easy-to-use web-based interface.
• Ability to see campus-wide issues before submitting a request.
• Users can edit and update their own requests.
• Users can run their own reports.
• Secretaries can view requests for the whole department.
• E-mail correspondence is automatically added to the request details.
• Each service department has a customized submission form.